Privacy Policy

1 Introduction

This Privacy Policy ("Policy") issued by wisma66 ("we", "us", "our", "the Operator", "the Platform") and applies to all personal data collected, processed, stored, or transmitted in connection with your use of the wisma66 website athttps://wisma66.cam and all associated services, features, games, and customer support interactions (collectively, the "Services").

wisma66 is an online casino and sports betting platform serving Malaysian players. We recognise that Members entrust us with sensitive financial and personal information when they register, deposit funds, and participate in games on our platform. This Policy sets out in clear terms how we handle that information responsibly, the protections we put in place, and the rights you have over your own data.

By registering an account with wisma66, accessing the platform, or continuing to use the Services, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the wisma66 Services.

2 Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" — any information relating to an identified or identifiable natural person, including name, identification number, contact information, financial data, device identifiers, and behavioural data linked to an individual.
• "Data Controller" — wisma66, which determines the purposes and means of processing your Personal Data.
• "Data Processor" — any third party engaged by wisma66 to process Personal Data on our behalf and in accordance with our instructions.
• "Processing" — any operation or set of operations performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, transmission, erasure, or destruction.
• "Member" / "User" — any natural person who holds a registered Account on the wisma66 platform.
• "Cookie" — a small text file placed on a user's device by a website for the purpose of storing session data, preferences, or tracking information.
• "KYC" — Know Your Customer; the identity and age verification process applied to Members as part of our compliance obligations.
• "AML" — Anti-Money Laundering; the regulatory framework requiring wisma66 to monitor, detect, and report suspicious financial activity.

3 Data We Collect

wisma66 collects Personal Data from Members and website visitors through several channels. The categories of data we collect and the circumstances in which each category is gathered are set out in the table below:

wisma66 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where specifically required by law (for example, where a Member invokes responsible gambling self-exclusion tools and requests clinical support referals).

4 Data Processing Purposes

wisma66 processes Personal Data for the following specific purposes:

• Account Management: To create, manage, and maintain your Member Account, including verifying your identity, managing your Account Balance, and processing your preferences and settings.
• Transaction Processing: To process deposits and withdrawals via supported Malaysian Payment Methods (Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, DuitNow, FPX, and USDT TRC20) and to maintain accurate financial records associated with your Account.
• KYC & AML Compliance: To verify your age and identity, to satisfy our anti-money laundering obligations, and to detect and prevent fraud and financial crime on the platform.
• Service Delivery: To provide access to casino games, sports betting markets, live dealer tables, and all other features of the wisma66 platform.
• Customer Support: To handle your queries, complaints, and requests submitted through Live Chat, email, or other approved channels, in Bahasa Melayu, Mandarin Chinese, or English.
• Responsible Gambling: To monitor gaming behaviour for signs of problem gambling and to administer self-exclusion, deposit limit, and session limit tools where requested or where required by our responsible gambling obligations.
• Security & Fraud Prevention: To detect and prevent unauthorised Account access, bonus abuse, match-fixing, collusion, and other fraudulent or prohibited activity.
• Platform Improvement: To analyse aggregated, anonymised usage data for the purpose of improving platform performance, user interface, and game selection.
• Marketing Communications: To send promotional emails and notifications about offers, bonuses, and new features — subject to your marketing communication preferences and applicable opt-out rights.
• Legal Compliance: To comply with applicable laws, regulations, court orders, or requests from competent regulatory authorities.

5 Legal Basis for Processing

wisma66 processes your Personal Data one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing required to perform our obligations under the Terms and Conditions you accepted on registration, including Account management, game access, and payment processing.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC identity verification, AML monitoring, and the retention of financial records as required by law.
• Legitimate Interests: Processing that is necessary for our legitimate interests in operating a safe, secure, and commercially viable gaming platform — provided those interests are not overridden by your fundamental privacy rights. This includes fraud detection, platform security, and internal analytics.
• Consent: Processing that is conducted on the basis of your freely given, specific, and informed consent — in particular, the sending of direct marketing communications. You may withdraw consent at any time.

6 Data Sharing & Third Parties

wisma66 does not sell, rent, or trade your Personal Data to third parties for their own marketing or commercial purposes. We may share your data only in the following limited circumstances:

• Payment Processors: We share necessary financial data with our approved Payment Method partners (including but not limited to Touch 'n Go eWallet, Boost, GrabPay, and bank FPX/DuitNow gateway providers) strictly for the purpose of processing deposits and withdrawals.
• Identity Verification Providers: We engage licensed third-party KYC and AML service providers to assist with identity verification and fraud screening. These providers process your data only on our behalf and under contractual data protection obligations.
• Game Technology Partners: Our licensed game studio partners and live dealer platform providers may receive certain technical and Account data necessary to authenticate your gaming sessions and ensure game integrity. No financial data beyond what is required for bet settlement is shared.
• IT Infrastructure & Security Providers: Providers of cloud hosting, cybersecurity, and platform monitoring services who access data solely for infrastructure maintenance purposes under strict confidentiality agreements.
• Legal & Regulatory Authorities: We will disclose Personal Data to competent governmental, regulatory, or law enforcement authorities where required to do so by law, court order, or in response to a legitimate legal investigation — including AML reporting obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of our business assets, Personal Data may be transferred to the relevant acquiring entity, subject to equivalent data protection commitments being maintained.

7 Cookies & Tracking Technologies

wisma66 uses cookies and similar tracking technologies on the platform to enhance your experience, ensure platform security, and gather analytics data. The categories of cookies we use are:

• Strictly Necessary Cookies: Essential for the platform to function. These enable core features such as Account authentication, session maintenance, and security functions. These cookies cannot be disabled without impairing platform functionality.
• Performance & Analytics Cookies: Used to collect anonymised data about how visitors interact with the platform — pages visited, session duration, error reports — to help us improve platform performance and user experience.
• Functionality Cookies: Used to remember your preferences, such as your language preference (English, Bahasa Melayu, or Mandarin) and display settings, so that you do not need to re-enter them on each visit.
• Marketing & Retargeting Cookies: Used, with your consent, to deliver relevant promotional content based on your interests and previous interactions with the platform. These may be set by approved third-party advertising technology partners.

You may manage your cookie preferences through your browser settings. Note that disabling certain categories of cookies — particularly strictly necessary cookies — may affect your ability to use the wisma66 platform normally. For detailed information on cookie management in popular browsers, please refer to your browser's help documentation.

8 Data Security

wisma66 employs industry-standard technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, accidental loss, or destruction. These measures include:

• TLS/SSL Encryption: All data transmitted between your device and wisma66's servers is encrypted using Transport Layer Security (TLS) protocols, ensuring that your financial and personal information cannot be intercepted in transit.
• Encrypted Data Storage: Sensitive Personal Data, including identity documents and payment information, is stored in encrypted form our secure database infrastructure.
• Access Controls: Access to Personal Data within wisma66 is restricted on a strict need-to-know basis. Only authorised personnel whose roles require access to specific data categories are permitted to view that data, and all access is logged and audited.
• Two-Factor Authentication: Members are encouraged to enable two-factor authentication (2FA) on their Accounts. Internal systems handling sensitive data require2FA for all staff access.
• Security Monitoring: wisma66 operates continuous real-time monitoring of its platform infrastructure to detect and respond to security anomalies, intrusion attempts, and unusual account activity patterns.

Notwithstanding the above, no method of electronic data transmission or storage is completely secure. wisma66 cannot guarantee absolute security of your Personal Data. In the event of a data breach that is likely to result in a risk to your rights and freedoms, wisma66 will notify affected Members and any relevant authorities in accordance with applicable legal obligations.

9 Data Retention

wisma66 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable law. The following general retention principles apply:

• Account Data: Retained for the duration of your active Account, and for a minimum period of five (5) years following Account closure, to satisfy legal, regulatory, and audit requirements including AML record-keeping obligations.
• Financial Transaction Records: Retained for a minimum of seven (7) years following the date of each transaction, in accordance with financial record-keeping requirements applicable to the gaming industry.
• KYC Verification Documents: Retained for the period required by applicable AML and identity verification regulations, which is typically five (5) years from the end of the business relationship.
• Customer Support Records: Live chat transcripts and support email records are retained for three (3) years from the date of the interaction, to enable dispute resolution and quality assurance purposes.
• Marketing Data: Retained until you withdraw consent for marketing communications, at which point marketing-specific data will be suppressed or deleted as applicable, subject to minimum retention periods required for audit purposes.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in accordance with our internal data destruction procedures. Anonymised data (which cannot be used to re-identify individuals) may be retained indefinitely for statistical and analytical purposes.

10 Your Data Rights

As a wisma66 Member, you have the following rights in relation to your Personal Data. You may exercise these rights by contacting our support team via Live Chat or email at [email protected]. We will respond to all valid requests within a reasonable timeframe and in any event within the period required by applicable law.